June 2021: Bringing People Back to Site…by Marco Colaiacovo
Want to bring your people back to sites? We can help! Early in 2020, Covid-19 thrust all organizations into the ‘send people home quickly’ mode. We all did our best…
April 2021 – Setting up for Success – Three keys to successfully navigate the Work@Home environment
Setting up for Success – Three keys to successfully navigate the Work@Home environment To say Covid-19 has changed the way we work is an understatement. Everything done in the Contact…
March 2021 – For the Love of Recruitment
I fell in love with recruiting entirely by accident. As I look back at how it all unfolded, many of the stars that aligned taught me so much, and I…
February 2021 – CCNS Blog
Before applying for my first contact center role, I remember thinking “Do I really want to listen to Americans complain about their cell phone bills all day?” The honest answer…
January 2021 – Deploying and Managing a Remote Contact Center: 3 Critical Factors to Get Right
In the past, when customers contacted companies to acquire information or resolve issues, they likely spoke to customer service agents working out of bustling contact centers alongside dozens or even…