CCNS Lunch & Learn Webinar: Candidate Experience that Converts | Designing a Hiring Journey People Trust

In the second of our four part series, Jen Warrington (The Warrington Group) is leading an interactive roundtable discussion focused on how organizations can create hiring experiences that build trust, strengthen engagement and position their company as an employer of choice. Jen will provide insights on what many organizations overlook in the hiring process and what candidates say about organizations that miss the mark. Today's candidates evaluate your organization long before they accept a job offer. In the contact centre industry, where hiring volume, speed, retention and reputation all matter, candidate experience has become a direct reflection of your employer brand. This conversation is designed for leaders who want to attract, hire and retain the market's top talent, while creating a hiring process people remember for the right reasons.

FACILITATOR : Jen Warrington BIO: With more than 19 years of recruitment experience in both corporate + agency environments, Jen Warrington founded The Warrington Group, a recruitment + hiring advisory firm built on one clear belief: Hiring is not transactional ~ it is truly based on relationships + is a leadership decision that directly shapes performance, culture, + long-term sustainability.

Jen’s corporate experience spans across recruitment searches, workforce strategy, + organizational advisory, allowing her to leverage that expertise as The Warrington Group team partners with growth-oriented organizations to strengthen how they attract, hire + retain talent.

Since founding The Warrington Group in 2020, Jen has worked alongside founders, executives, + leadership teams to move hiring from reactive to intentional, bringing structure, consistency, + confidence to decisions that directly impact long-term results. Her work spans direct recruitment sourcing, leadership advisory, + hiring system design, allowing organizations to scale without compromising culture or standards. Jen is known for her practical, people-first approach, incorporating the market driven data, intuition, + accountability, while protecting employer brand + elevating candidate experience at every touchpoint.

The Warrington Group is a recruitment + hiring advisory firm, who acts as partner that supports organizations where people decisions are business-critical. We work in collaborative partnership, alongside leadership teams to strengthen hiring outcomes ~ not just by filling roles, but by improving how hiring decisions are made, how teams are assessed, + how employer brand is experienced in the market. The Warrington Group acts as an extension of your leadership team ~ bringing clarity, structure, + consistency to recruitment across the organization. Areas of focus, as it relates to recruitment, are senior leadership roles, accounting, finance, administrative, + operations, while the primary industries served are construction, financial services, + healthcare.

The Warrington Group prides themselves on the ability to support organizations in industries that are considered niche or challenging to fill, while supporting the key decision makers inside an organization, to make those decisions easier. THE WARRINGTON GROUP