Lunch & Learn – Bringing People Back to Brick and Mortar Sites

Lunch & Learn – Bringing People Back to Brick and Mortar Sites

 Join Contact Centre Nova Scotia for its next Lunch & Learn on Bringing People Back to Brick and Mortar Sites

DATE: Thursday, July 8, 2021

TIME: 12-1 pm AST

In this Lunch & Learn we’ll discuss a broad range of topics covering the life cycle of repatriating brick and mortar sites such as timing, selection, staged approach, site preparedness, and rollback planning. We’ll also identify key stakeholder groups and their role in planning and execution from HR to Facilities to IT to Operations.





About the facilitator: Marco Colaiacovo

In his current role with HGS as a Senior Director, Marco has developed and is growing a global Work@Home solution that has enabled HGS to enter global strategic locations otherwise not available in traditional B&M. He has been in the contact center industry for over 25 years in senior operations and client-facing roles with multiple-site responsibility. Marco began his career with Convergys where he moved from operations to client services overseeing the aggressive expansion into Canada. Marco then moved to where he oversaw the global corporate division and brought a full spectrum of functionality into one operational site, from sales to account management to back office to invoicing to collections.

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Jul 08 2021


12:00 pm - 1:00 pm