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March 2021

How to ATTRACT, HIRE and RETAIN REMOTE Employees

March 25 @ 12:00 pm - 1:00 pm

Contact Centre Nova Scotia is pleased to invite you to attend its next Lunch & Learn webinar on How to ATTRACT, HIRE and RETAIN REMOTE Employees: DATE: Thursday, March 25, 2021 TIME: 12-1 pm AST Join Jen Warrington, Principal of The Fusion Group Inc. to learn strategies on how to ATTRACT, HIRE and RETAIN REMOTE employees, enhancing your organization’s long-term talent pool. About the facilitator: Jen Warrington, Co-Founder, and Principal of The Fusion Group Inc. spent the last 15 years…

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April 2021

Lunch & Learn – Diversity & Inclusion at Admiral Insurance

April 8 @ 12:00 pm - 1:00 pm

You’re invited! Contact Centre Nova Scotia is pleased to host its next Lunch & Learn webinar on Diversity & Inclusion at Admiral Insurance. DATE: Thursday, April 8, 2021 TIME: 12-1 pm AST In this CCNS Roundtable, Admiral Insurance will showcase their journey through the changing landscape of Diversity and Inclusion in the contact centre workspace. Admiral’s successes and challenges will inform a larger discussion allowing attendees to promote ideas and share best practices from their organizations. About the facilitator: Erin…

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May 2021

Lunch & Learn – Manage Your Inbox and Take Back Your Time

May 6 @ 12:00 pm - 1:00 pm

You’re invited! Contact Centre Nova Scotia is pleased to host its next Lunch & Learn webinar on Manage Your Inbox and Take Back Your Time. DATE: Thursday, May 6, 2021 TIME: 12 - 1 P.M. AST The average office worker is spending over 2 hours per day in their inbox simply dealing with the deluge of email and electronic information. In this Lunch & Learn hosted by CCNS, Tonya Lundrigan, CEO, Priority Learning and Development will help you explore a…

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June 2021

Lunch & Learn – Remote Training Best Practices

June 17 @ 12:00 pm - 1:00 pm

Join Contact Centre Nova Scotia for its next Lunch & Learn on Remote Training Best Practices DATE: Thursday, June 17, 2021 TIME: 12-1 pm AST The transition to remote work has exposed the many challenges and drawbacks of traditional lecture-style training. Join this session to learn about remote training best practices and what other organizations are doing to make remote training and onboarding successful. You’ll learn how to: Train your team faster and smarter with hands-on learning that keeps employees…

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July 2021

Lunch & Learn – Bringing People Back to Brick and Mortar Sites

July 8 @ 12:00 pm - 1:00 pm

Lunch & Learn – Bringing People Back to Brick and Mortar Sites  Join Contact Centre Nova Scotia for its next Lunch & Learn on Bringing People Back to Brick and Mortar Sites DATE: Thursday, July 8, 2021 TIME: 12-1 pm AST In this Lunch & Learn we’ll discuss a broad range of topics covering the life cycle of repatriating brick and mortar sites such as timing, selection, staged approach, site preparedness, and rollback planning. We’ll also identify key stakeholder groups and…

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Hiring Transferable Skillsets in the Contact Centre Space

July 22 @ 12:00 pm - 1:00 pm

Contact Centre Nova Scotia is pleased to invite you to its next Lunch & Learn roundtable discussion on Hiring Transferable Skillsets in the Contact Centre Space. DATE: Thursday, July 22, 2021 TIME: 12-1 pm AST In today’s ever-changing landscape, including a global pandemic, hiring new employees is more than a check box of particular skills to a job description. Transferable skills, once identified, increase your candidate talent pool allowing you to add depth to your employee skill sets and creates…

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Hiring Transferable Skillsets in the Contact Centre Space

July 22 @ 12:00 pm - 1:00 pm

DATE: Thursday, July 22, 2021 TIME: 12-1 pm AST ZOOM DETAILS: https://zoom.us/j/9462031837?pwd=T0x3bElMVWc0ZHlaVS9uWlJtQ1c5Zz09 Meeting ID: 946 203 1837 Passcode: 760094 In today’s ever-changing landscape, including a global pandemic, hiring new employees is more than a check box of particular skills to a job description. Transferable skills, once identified, increase your candidate talent pool allowing you to add depth to your employee skill sets and creates long term opportunities inside your organization for both the employee (career development) and yourself (employee retention)…

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August 2021

Lunch & Learn Aug. 12

August 12 @ 12:00 pm - 1:00 pm

You’re invited! Contact Centre Nova Scotia is pleased to host its next Lunch & Learn webinar on Ergonomics: The Best Way to Organize Your Workstation. DATE: Thursday, Aug. 12, 2021 TIME: 12 - 1 P.M. AST In this lunch and learn we’ll address the importance of an appropriate office workstation set up with a focus on the home office environment. We will cover some of the best practices for setting up an at-home workstation, the importance of movement in your…

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September 2021

Lunch & Learn September 9

September 9 @ 12:00 pm - 1:00 pm

CCNS is pleased to host a Lunch & Learn Webinar on What Does Your Workplace of the Future Look Like? DATE: Thursday, September 9, 2021 TIME: 12-1 pm AST Join us for what's sure to be an engaging round-table discussion on what plans your organization is making as they continue to address the ongoing needs of the pandemic. Is your team going back to the office or working from home, or a combination of both? What has been working well…

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Lunch & Learn September 28

September 28 @ 12:00 pm - 1:00 pm

CCNS is pleased to host a Lunch & Learn webinar in partnership with FranklinCovey on Unconscious Bias: Understanding Bias to Unleash Potential. DATE: Tuesday, September 28, 2021 TIME: 12-1 pm AST Every day, your people are faced with countless bits of information while making decisions that range from the pragmatic to the strategic. And they do so while working with increasingly diverse teams and stakeholders. As they confront more and more information and have to act quickly while considering varying…

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