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	<title>Contact Centres in Nova Scotia &#124; Call Centre Association</title>
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		<title>CCNS partners with Sensus and NICE to present latest on Quality Mgmt and Workforce Mgmt</title>
		<link>http://contactcentrenovascotia.com/2012/05/10/ccns-partners-with-sensus-and-nice-to-present-latest-on-quality-mgmt-and-workforce-mgmt/</link>
		<comments>http://contactcentrenovascotia.com/2012/05/10/ccns-partners-with-sensus-and-nice-to-present-latest-on-quality-mgmt-and-workforce-mgmt/#comments</comments>
		<pubDate>Thu, 10 May 2012 15:00:12 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[Association News]]></category>
		<category><![CDATA[General]]></category>

		<guid isPermaLink="false">http://contactcentrenovascotia.com/?p=733</guid>
		<description><![CDATA[A Best Practice Sharing Workshop on Quality Mgmt and Workforce Mgmt Presented by Sensus Communications and NICE Thursday, June 7, 2012 from 8:30 AM &#8211; 4:30 PM Staples -  70 First Lake Drive, Lower Sackville, NS Cost: members $25 each &#8230; <a href="http://contactcentrenovascotia.com/2012/05/10/ccns-partners-with-sensus-and-nice-to-present-latest-on-quality-mgmt-and-workforce-mgmt/">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
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		<slash:comments>0</slash:comments>
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		<title>Director, Customer Care Xplornet</title>
		<link>http://contactcentrenovascotia.com/2012/03/30/director-customer-care/</link>
		<comments>http://contactcentrenovascotia.com/2012/03/30/director-customer-care/#comments</comments>
		<pubDate>Fri, 30 Mar 2012 18:13:50 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[Association News]]></category>
		<category><![CDATA[General]]></category>
		<category><![CDATA[Job Postings]]></category>

		<guid isPermaLink="false">http://contactcentrenovascotia.com/?p=702</guid>
		<description><![CDATA[Fredericton, New Brunswick Reference # 339 Xplornet Communications Inc. (formerly Barrett Xplore Inc.) is Canada&#8217;s leading rural broadband provider. Their service is available everywhere in Canada, specifically targeting rural Canada. Xplornet is an Internet service provider that provides wireless high-speed &#8230; <a href="http://contactcentrenovascotia.com/2012/03/30/director-customer-care/">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
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		<slash:comments>0</slash:comments>
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		<item>
		<title>Business Process Automation in Contact Centres &#8211; Six Sigma and Beyond</title>
		<link>http://contactcentrenovascotia.com/2012/03/29/business-process-automation-in-contact-centres-six-sigma-and-beyond/</link>
		<comments>http://contactcentrenovascotia.com/2012/03/29/business-process-automation-in-contact-centres-six-sigma-and-beyond/#comments</comments>
		<pubDate>Thu, 29 Mar 2012 14:05:47 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[Association News]]></category>
		<category><![CDATA[General]]></category>

		<guid isPermaLink="false">http://contactcentrenovascotia.com/?p=699</guid>
		<description><![CDATA[Contact Centre Nova Scotia (CCNS) has partnered with The Call Center School (TCCS) http://thecallcenterschool.com, to provide this webinar/workshop aimed at senior contact centre leaders and operations teams. A few details about the workshop/webinar: Six Sigma has gained favor as a &#8230; <a href="http://contactcentrenovascotia.com/2012/03/29/business-process-automation-in-contact-centres-six-sigma-and-beyond/">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
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		<slash:comments>0</slash:comments>
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		<title>Globe and Mail talks about trends in the Contact Centre Industry</title>
		<link>http://contactcentrenovascotia.com/2012/03/14/globe-and-mail-talks-about-trends-in-the-contact-centre-industry/</link>
		<comments>http://contactcentrenovascotia.com/2012/03/14/globe-and-mail-talks-about-trends-in-the-contact-centre-industry/#comments</comments>
		<pubDate>Wed, 14 Mar 2012 13:42:17 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[General]]></category>

		<guid isPermaLink="false">http://contactcentrenovascotia.com/?p=677</guid>
		<description><![CDATA[March 13, 2012 Canadian call centres ring up new job growth By SEAN SILCOFF From Wednesday&#8217;s Globe and Mail Employment on the rise as wage hikes overseas, high turnover rates and lower customer satisfaction negate the advantages of outsourcing Canadian &#8230; <a href="http://contactcentrenovascotia.com/2012/03/14/globe-and-mail-talks-about-trends-in-the-contact-centre-industry/">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
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		<title>Eastlink hiring Customer Care Professionals</title>
		<link>http://contactcentrenovascotia.com/2012/03/14/eastlink-hiring-customer-care-professionals/</link>
		<comments>http://contactcentrenovascotia.com/2012/03/14/eastlink-hiring-customer-care-professionals/#comments</comments>
		<pubDate>Wed, 14 Mar 2012 13:30:33 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[General]]></category>

		<guid isPermaLink="false">http://contactcentrenovascotia.com/?p=664</guid>
		<description><![CDATA[Be a Part of the EastLink Employee Advantage. EastLink provides a unique opportunity to work within an organization that fosters creativity, innovation and strives towards personal development and career satisfaction. As one of Canada’s 50 Best Managed Companies, our goal &#8230; <a href="http://contactcentrenovascotia.com/2012/03/14/eastlink-hiring-customer-care-professionals/">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
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		<slash:comments>0</slash:comments>
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		<title>CCNS Responds to the Teletech layoffs</title>
		<link>http://contactcentrenovascotia.com/2012/03/07/ccns-responds-to-the-teletech-layoffs/</link>
		<comments>http://contactcentrenovascotia.com/2012/03/07/ccns-responds-to-the-teletech-layoffs/#comments</comments>
		<pubDate>Wed, 07 Mar 2012 17:13:07 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[Association News]]></category>

		<guid isPermaLink="false">http://contactcentrenovascotia.com/?p=661</guid>
		<description><![CDATA[Contact Centre Nova Scotia (CCNS) President Cameron Bruce says that Teletech’s recent layoff’s are not a sign that the contact centre industry is in decline. “Teletech, like many other large global companies are feeling the impact of the sluggish economic &#8230; <a href="http://contactcentrenovascotia.com/2012/03/07/ccns-responds-to-the-teletech-layoffs/">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
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		<title>Dave Wilson, MLA for Sackville Cobequid visits Staples</title>
		<link>http://contactcentrenovascotia.com/2012/03/02/dave-wilson-mla-for-sackville-cobequid-visits-staples/</link>
		<comments>http://contactcentrenovascotia.com/2012/03/02/dave-wilson-mla-for-sackville-cobequid-visits-staples/#comments</comments>
		<pubDate>Fri, 02 Mar 2012 18:54:08 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[Association News]]></category>
		<category><![CDATA[General]]></category>

		<guid isPermaLink="false">http://contactcentrenovascotia.com/?p=618</guid>
		<description><![CDATA[Dave Wilson, MLA for Sackville Cobequid met with Cameron Bruce, CCNS President, Debby Vincent, Director of Operations, Staples and Janet Hawley, Executive Director of CCNS on March 2nd for a chat about the contact centre industy in Nova Scotia and &#8230; <a href="http://contactcentrenovascotia.com/2012/03/02/dave-wilson-mla-for-sackville-cobequid-visits-staples/">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
		<wfw:commentRss>http://contactcentrenovascotia.com/2012/03/02/dave-wilson-mla-for-sackville-cobequid-visits-staples/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
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		<item>
		<title>Awards of Excellence Gala Sponsorship Opportunities</title>
		<link>http://contactcentrenovascotia.com/2012/02/22/awards-of-excellence-gala-sponsorship-opportunities/</link>
		<comments>http://contactcentrenovascotia.com/2012/02/22/awards-of-excellence-gala-sponsorship-opportunities/#comments</comments>
		<pubDate>Wed, 22 Feb 2012 17:42:35 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[Association News]]></category>
		<category><![CDATA[General]]></category>
		<category><![CDATA[Sponsorship Information]]></category>

		<guid isPermaLink="false">http://contactcentrenovascotia.com/?p=572</guid>
		<description><![CDATA[Contact Centre Nova Scotia will hold its annual Awards Gala on June 6th at The Westin. CCNS’s Awards Gala is a celebration of the contact center industry in Nova Scotia with a specific focus on agents and companies that deserve &#8230; <a href="http://contactcentrenovascotia.com/2012/02/22/awards-of-excellence-gala-sponsorship-opportunities/">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
		<wfw:commentRss>http://contactcentrenovascotia.com/2012/02/22/awards-of-excellence-gala-sponsorship-opportunities/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Is Your Call Centre a Proactive Digital Communication Centre?</title>
		<link>http://contactcentrenovascotia.com/2012/02/21/is-your-call-centre-a-proactive-digital-communication-centre/</link>
		<comments>http://contactcentrenovascotia.com/2012/02/21/is-your-call-centre-a-proactive-digital-communication-centre/#comments</comments>
		<pubDate>Tue, 21 Feb 2012 16:40:46 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[Association News]]></category>
		<category><![CDATA[General]]></category>

		<guid isPermaLink="false">http://contactcentrenovascotia.com/?p=568</guid>
		<description><![CDATA[Contact Centre Nova Scotia has partnered with IQPC to provide CCNS members with a 5% discount to attend the upcoming Call Centre Week Canada conference from April 23-26, 2012 in Toronto Canada. This is the 7th year for the event &#8230; <a href="http://contactcentrenovascotia.com/2012/02/21/is-your-call-centre-a-proactive-digital-communication-centre/">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
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		<slash:comments>0</slash:comments>
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		<title>CCNS Responds to Convergys Layoffs</title>
		<link>http://contactcentrenovascotia.com/2012/02/16/ccns-responds-to-convergys-layoffs/</link>
		<comments>http://contactcentrenovascotia.com/2012/02/16/ccns-responds-to-convergys-layoffs/#comments</comments>
		<pubDate>Thu, 16 Feb 2012 17:48:17 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[Association News]]></category>
		<category><![CDATA[General]]></category>

		<guid isPermaLink="false">http://contactcentrenovascotia.com/?p=561</guid>
		<description><![CDATA[Contact Centre Nova Scotia (CCNS) President Cameron Bruce says that he is saddened that Convergys is laying off some employees but commends the company for offering employees the opportunity to participate in a work from home program. &#160; “Convergys, like &#8230; <a href="http://contactcentrenovascotia.com/2012/02/16/ccns-responds-to-convergys-layoffs/">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
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