We care about the work we do-and we’re looking for new colleagues who do, too. Job Title: Team Leader, Contact Centre Employment Type: Full time, permanent Location(s): Dartmouth, NS Salary: Competitive Compensation and Benefits Package Closing Date: June 30, 2017 Role Summary: Medavie Blue Cross is currently looking for an energetic, dynamic and […]
Customer Service/Contact Centers Halifax Contact Centre, Lower Sackville Job Purpose: The Customer Service – Specialty Team Representative fully understands the needs and requirements of High Touch customers by utilizing the order processing system, processes, and procedures to best meet the customer support requirements. They always respond to High Touch Customers in a professional and courteous […]
Customer Service/Contact Centers Halifax Quill Call Centre, Lower Sackville Job Summary Provide delivery and order status information to customers. Use in-depth product knowledge to provide pricing and availability information. Educate end users on specific corporate requirements and procedures. Respond quickly to internal/external Customer requests and demonstrate excellent follow up. Provide speedy and thorough resolution via […]
Get ready for an in-person opportunity to see what’s next for workforce optimization and your back office! This half-day session will give you a first-hand view of the latest WFO advances, as well as the chance to talk to the experts about improving outcomes in your contact center. May 31 from 9:30am-3:30pm in Moncton at […]
The Contact Centre Industry is a leader in the Home Agent Model Many CCNS members are moving to a Home Agent model for several reasons including: Facility cost reductions Employee satisfaction improvement Retention and adherence savings Disaster recovery planning Increased recruiting footprint CCNS is hosting a Home Agent Best Practice Sharing Session, on Friday, June […]
