A Best Practice Sharing Workshop on Quality Mgmt and Workforce Mgmt Presented by Sensus Communications and NICE Thursday, June 7, 2012 from 8:30 AM – 4:30 PM Staples - 70 First Lake Drive, Lower Sackville, NS Cost: members $25 each … Continue reading
Fredericton, New Brunswick Reference # 339 Xplornet Communications Inc. (formerly Barrett Xplore Inc.) is Canada’s leading rural broadband provider. Their service is available everywhere in Canada, specifically targeting rural Canada. Xplornet is an Internet service provider that provides wireless high-speed … Continue reading
Contact Centre Nova Scotia (CCNS) has partnered with The Call Center School (TCCS) http://thecallcenterschool.com, to provide this webinar/workshop aimed at senior contact centre leaders and operations teams. A few details about the workshop/webinar: Six Sigma has gained favor as a … Continue reading
March 13, 2012 Canadian call centres ring up new job growth By SEAN SILCOFF From Wednesday’s Globe and Mail Employment on the rise as wage hikes overseas, high turnover rates and lower customer satisfaction negate the advantages of outsourcing Canadian … Continue reading
Be a Part of the EastLink Employee Advantage. EastLink provides a unique opportunity to work within an organization that fosters creativity, innovation and strives towards personal development and career satisfaction. As one of Canada’s 50 Best Managed Companies, our goal … Continue reading
Contact Centre Nova Scotia (CCNS) President Cameron Bruce says that Teletech’s recent layoff’s are not a sign that the contact centre industry is in decline. “Teletech, like many other large global companies are feeling the impact of the sluggish economic … Continue reading
Dave Wilson, MLA for Sackville Cobequid met with Cameron Bruce, CCNS President, Debby Vincent, Director of Operations, Staples and Janet Hawley, Executive Director of CCNS on March 2nd for a chat about the contact centre industy in Nova Scotia and … Continue reading
Contact Centre Nova Scotia will hold its annual Awards Gala on June 6th at The Westin. CCNS’s Awards Gala is a celebration of the contact center industry in Nova Scotia with a specific focus on agents and companies that deserve … Continue reading
Contact Centre Nova Scotia has partnered with IQPC to provide CCNS members with a 5% discount to attend the upcoming Call Centre Week Canada conference from April 23-26, 2012 in Toronto Canada. This is the 7th year for the event … Continue reading
Contact Centre Nova Scotia (CCNS) President Cameron Bruce says that he is saddened that Convergys is laying off some employees but commends the company for offering employees the opportunity to participate in a work from home program. “Convergys, like … Continue reading
